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[SOLVED] No sound after installing mx18 on HP laptop

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mikeswifty
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[SOLVED] No sound after installing mx18 on HP laptop

#1

Post by mikeswifty » Thu Jan 17, 2019 2:25 pm

I got a new laptop this week and installed mx18. Not sure how to get sound working.

Code: Select all

System:    Host: mx Kernel: 4.19.0-1-amd64 x86_64 bits: 64 compiler: gcc v: 6.3.0 
           Desktop: Xfce 4.12.3 Distro: MX-18_x64 Continuum Dec 20  2018 
           base: Debian GNU/Linux 9 (stretch) 
Machine:   Type: Laptop System: HP product: HP Pavilion Laptop 15-cs0xxx v: Type1ProductConfigId 
           serial: <filter> 
           Mobo: HP model: 84BE v: 02.12 serial: <filter> UEFI [Legacy]: Insyde v: F.04 
           date: 07/06/2018 
Battery:   ID-1: BAT0 charge: 42.3 Wh condition: 42.3/42.3 Wh (100%) model: HP Primary 
           status: Full 
CPU:       Topology: Quad Core model: Intel Core i7-8550U bits: 64 type: MT MCP arch: Kaby Lake 
           rev: A L2 cache: 8192 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 31872 
           Speed: 703 MHz min/max: 400/4000 MHz Core speeds (MHz): 1: 703 2: 733 3: 740 4: 758 
           5: 800 6: 755 7: 784 8: 788 
Graphics:  Device-1: Intel vendor: Hewlett-Packard driver: i915 v: kernel bus ID: 00:02.0 
           Display: x11 server: X.Org 1.19.2 driver: modesetting unloaded: fbdev,vesa 
           resolution: 1680x1050~60Hz 
           OpenGL: renderer: Mesa DRI Intel UHD Graphics 620 (Kabylake GT2) v: 4.5 Mesa 18.2.6 
           direct render: Yes 
Audio:     Device-1: Intel vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           bus ID: 00:1f.3 
           Sound Server: ALSA v: k4.19.0-1-amd64 
Network:   Device-1: Intel Wireless 7265 driver: iwlwifi v: kernel port: 4040 bus ID: 02:00.0 
           IF: wlan0 state: up mac: <filter> 
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
           vendor: Hewlett-Packard driver: r8169 v: kernel port: 3000 bus ID: 03:00.0 
           IF: eth0 state: down mac: <filter> 
Drives:    Local Storage: total: 1.03 TiB used: 86.46 GiB (8.2%) 
           ID-1: /dev/sda vendor: Seagate model: ST1000LM035-1RK172 size: 931.51 GiB 
           ID-2: /dev/sdb vendor: Samsung model: MZNLN128HAHQ-000H1 size: 119.24 GiB 
           ID-3: /dev/sdc type: USB model: Flash Drive UT USB20 size: 3.84 GiB 
Partition: ID-1: / size: 114.62 GiB used: 7.14 GiB (6.2%) fs: ext4 dev: /dev/sdb2 
           ID-2: /home size: 915.89 GiB used: 76.47 GiB (8.3%) fs: ext4 dev: /dev/sda1 
           ID-3: swap-1 size: 2.00 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sdb3 
Sensors:   System Temperatures: cpu: 39.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     Active apt repos in: /etc/apt/sources.list.d/antix.list 
           1: deb http://mirrors.rit.edu/mxlinux/mx-packages/antix/stretch stretch main
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://ftp.us.debian.org/debian/ stretch-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://ftp.us.debian.org/debian/ stretch main contrib non-free
           2: deb http://security.debian.org/ stretch/updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb http://mirrors.rit.edu/mxlinux/mx-packages/mx/repo/ stretch main non-free
           No active apt repos in: /etc/apt/sources.list.d/various.list 
Info:      Processes: 256 Uptime: 16h 02m Memory: 31.30 GiB used: 5.13 GiB (16.4%) 
           Init: SysVinit runlevel: 5 Compilers: gcc: 6.3.0 Shell: bash v: 4.4.12 inxi: 3.0.29 
Following info on the wiki page I opened a terminal and entered

Code: Select all

alsactl store
And that did nothing. Then I went looking for /etc/modprobe.d/snd-hda-intel.conf to make the suggested changes to the configuration file, only there was no such file. Do I need to create it? If yes, what should the content be?
Last edited by mikeswifty on Fri Jan 18, 2019 10:01 am, edited 1 time in total.

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Jerry3904
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Joined: Wed Jul 19, 2006 6:13 am

Re: No sound after installing mx18 on HP laptop

#2

Post by Jerry3904 » Thu Jan 17, 2019 3:18 pm

Yes, create the file. Content: my first guess would be to use what inxi reports, so content would be like this:

Code: Select all

Options snd-hda-intel model=HP Pavilion Laptop
Also, you might want to play some audio source, then open PulseAudio Volume Control while it is playing, then take a look at how the sound source is being channeled (e.g., no earphones).
Production: 4.15.0-1-amd64, MX-17.1, AMD FX-4130 Quad-Core, GeForce GT 630/PCIe/SSE2, 8 GB, SSD 120 GB, Data 1TB
Testing: AAO 722: 4.15.0-1-386. MX-17.1, AMD C-60 APU, 4 GB
Personal: XPS 13, 4.18.0-19.3-liquorix, 4 GB

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mikeswifty
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Re: No sound after installing mx18 on HP laptop

#3

Post by mikeswifty » Thu Jan 17, 2019 8:38 pm

Created the file but it didn't produce sound. I tried changing the O in Options to lowercase as I had seen somewhere else online and that didn't help. I changed the line to "options snd-hda-intel=Realtek ALC295" and that didn't work either.

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mikeswifty
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Re: No sound after installing mx18 on HP laptop

#4

Post by mikeswifty » Thu Jan 17, 2019 8:42 pm

Created the file but it didn't produce sound. I tried changing the O in Options to lowercase as I had seen somewhere else online and that didn't help. I changed the line to "options snd-hda-intel=Realtek ALC295" and that didn't work either. With PulseAudio open and playing a video from YouTube I get: Audio IPC Server: Audio Stream Silence

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mikeswifty
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Re: No sound after installing mx18 on HP laptop

#5

Post by mikeswifty » Thu Jan 17, 2019 9:20 pm

Just booted up the laptop with the live USB for mx18 and I have sound. That's probably a big clue as to what's going on, but I don't know where to go from here.

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megatotoro
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Re: No sound after installing mx18 on HP laptop

#6

Post by megatotoro » Thu Jan 17, 2019 9:24 pm

Did you try opening a terminal and entering "alsamixer" and then unchecking the automute channel? That has always helped me.

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mikeswifty
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Re: No sound after installing mx18 on HP laptop

#7

Post by mikeswifty » Thu Jan 17, 2019 9:41 pm

Making changes in alsamixer has no effect.

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Stevo
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Re: No sound after installing mx18 on HP laptop

#8

Post by Stevo » Thu Jan 17, 2019 9:44 pm

We're using the Debian alsa-utils package, and they removed "alsactl" from it long ago, saying that was broken.

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mikeswifty
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Re: No sound after installing mx18 on HP laptop

#9

Post by mikeswifty » Thu Jan 17, 2019 9:54 pm

I have sound when booting into mx18 from the live USB but no sound when booting to mx18 installed on the laptop. Maybe it's one of the config settings copied over from aptik?

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Stevo
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Re: No sound after installing mx18 on HP laptop

#10

Post by Stevo » Fri Jan 18, 2019 1:51 am

mikeswifty wrote:
Thu Jan 17, 2019 9:54 pm
I have sound when booting into mx18 from the live USB but no sound when booting to mx18 installed on the laptop. Maybe it's one of the config settings copied over from aptik?
What about if you create a new user and log into that account?

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