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stuck to black screen when try to power off or restart

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Dragan
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Joined: Fri Mar 09, 2018 3:59 am

stuck to black screen when try to power off or restart

#1

Post by Dragan » Fri Mar 09, 2018 4:50 am

Hi,
I have problem after update system. When try to power off, getting stuck to black screen with display back lit on.

The following packages will be upgraded:
apt-notifier (18.03.03mx17+4 => 18.03.07mx17+1)
desktop-defaults-xfce-mx17 (0.7.17.6 => 0.7.17.8)
mx-conky-data (20180227.mx17 => 20180308.mx17)
mx-remastercc (18.3 => 18.3+1)
4 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.


The same happens on Dell 5567 and Dell 5770. After fresh installation of MX 17 everything work fine
till update system and problem starts again.

I’m using MX long time, on those laptops, with no issue.

Thanks


Dell 5567:

CPU: Dual core Intel Core i7-7500U (-MT-MCP-) cache: 4096 KB
clock speeds: max: 3500 MHz 1: 700 MHz 2: 794 MHz 3: 945 MHz 4: 957 MHz
Graphics: Card-1: Intel Device 5916
Card-2: Advanced Micro Devices [AMD/ATI] Topaz XT [Radeon R7 M260/M265 / M340/M360 / M440/M445]
Display Server: x11 (X.Org 1.19.2 )
drivers: modesetting,ati,amdgpu (unloaded: fbdev,vesa,radeon)
Resolution: 1920x1080@60.05hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 620 (Kabylake GT2)
version: 4.5 Mesa 13.0.6
Audio: Card Intel Device 9d71 driver: snd_hda_intel Sound: ALSA v: k4.15.0-1-amd64
Network: Card-1: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter driver: ath10k_pci
IF: wlan0 state: down mac: d6:d9:79:8e:03:03
Card-2: Realtek RTL8101/2/6E PCIE Fast/Gigabit Ethernet controller driver: r8169
IF: eth0 state: up speed: 100 Mbps duplex: full mac: 18:db:f2:5a:35:64
Card-3: Atheros
IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A
Drives: HDD Total Size: NA (-)
ID-1: /dev/sda model: TOSHIBA_THNSNK25 size: 256.1GB
ID-2: USB /dev/sdb model: USB_DISK_3.0 size: 15.5GB
Partition: ID-1: / size: 13G used: 482M (4%) fs: overlay dev: N/A
Sensors: System Temperatures: cpu: 44.0C mobo: N/A gpu: N/A

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dolphin_oracle
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Joined: Sun Dec 16, 2007 1:17 pm

Re: stuck to black screen when try to power off or restart

#2

Post by dolphin_oracle » Fri Mar 09, 2018 7:54 am

are you using the RC 17.1 or the current MX17 as a starting point?

the updates shouldn't be affecting shutdowns, but stranger things have happened.

Do you make any customizations in /etc/X11 or in /etc/modprobe.d by any chance?
http://www.youtube.com/runwiththedolphin
lenovo ThinkPad T530 - MX-18.3
lenovo s21e - antiX-19 beta 2 (live-USB)
FYI: mx "test" repo is not the same thing as debian testing repo.

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Dragan
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Re: stuck to black screen when try to power off or restart

#3

Post by Dragan » Sat Mar 10, 2018 4:48 am

Hi.
Thanks for replay.
I'm using MX17. No modification. I try to install fresh system and problem come back after update.

Regards

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dolphin_oracle
Developer
Posts: 12577
Joined: Sun Dec 16, 2007 1:17 pm

Re: stuck to black screen when try to power off or restart

#4

Post by dolphin_oracle » Sat Mar 10, 2018 8:00 am

Dragan wrote:Hi.
Thanks for replay.
I'm using MX17. No modification. I try to install fresh system and problem come back after update.

Regards
What kernel?
http://www.youtube.com/runwiththedolphin
lenovo ThinkPad T530 - MX-18.3
lenovo s21e - antiX-19 beta 2 (live-USB)
FYI: mx "test" repo is not the same thing as debian testing repo.

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Dragan
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Re: stuck to black screen when try to power off or restart

#5

Post by Dragan » Sat Mar 10, 2018 2:26 pm

I use 4.14 and try 4.15 and is even worst.
Now testing debian 4.9.

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JayM
Qualified MX Guide
Posts: 2152
Joined: Tue Jan 08, 2019 4:47 am

Re: stuck to black screen when try to power off or restart

#6

Post by JayM » Wed Aug 07, 2019 8:06 am

Margaret59 wrote:
Wed Aug 07, 2019 6:51 am
If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.
Dragan didn't say anything about an external monitor. It's a laptop.

Dragan, why are you installing MX-17? It will just update iyself to MX-18.3 anyway so you may as well just install that in the first place. Or is there an issue with 18's default 4.19 kernel?
Please read How To Ask For Help and How to Break Your System.
MX User Manual: hold down ALT and press F1. Further information may be found in the MX Wiki.

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Utopia
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Posts: 4348
Joined: Sun Apr 29, 2007 11:53 am

Re: stuck to black screen when try to power off or restart

#7

Post by Utopia » Wed Aug 07, 2019 8:29 am

Margaret59's post deleted as spam. Copied from another forum.
Henry

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Huckleberry
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Re: stuck to black screen when try to power off or restart

#8

Post by Huckleberry » Wed Aug 07, 2019 8:38 am

Dragan wrote:
Sat Mar 10, 2018 2:26 pm
I use 4.14 and try 4.15 and is even worst.
Now testing debian 4.9.
There's also (and I'm using at the moment flawlessly) 5.2.3 at the stable repo.. maybe you'd like to give a try... (with 4.9.186 )
When asking for help, please first : Menu => MX Tools => Quick System Info
Even no need to select & copy. The output will get in the clipboard automatically, just paste.


MX 18.3 - 32bit 5.2.8-antix.1-686-smp-pae

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